Scope and application
This Privacy & Management of Personal Data Policy governs the processing of personal data in connection with the operation of the Fg66 website and its services. It explains what data we collect, how we use it, with whom we share it, how long we retain it, and the rights you may exercise under applicable data protection laws. The Policy applies to all users and any person whose data is processed by Fg66 in the context of offering betting, gaming, or related services on the Website.
Data controller and contact details
Fg66 is the data controller responsible for your personal data processed under this Policy. If you have questions or wish to exercise your rights, you may contact our privacy team via the designated channels on the Website or by using the contact details provided on the site. You will also find a dedicated privacy contact option within your account settings where available.
What personal data we collect
- Identity data: name, date of birth, nationality, and government-issued identification documents where required for verification.
- Contact data: email address, postal address, telephone number.
- Financial and transaction data: payment method details (where required), transaction history, deposits, withdrawals, bet and winnings information, affordability checks.
- Technical data: IP address, device type, operating system, browser, approximate geolocation derived from device data.
- Profile data: username, login history, account preferences, language settings, privacy choices.
- Usage data: information about how you use the Website and services, games played, session durations, risk indicators, and engagement metrics.
- Marketing data: preferences for receiving marketing communications and categories of promotions you wish to receive.
- Communication data: records of messages and interactions with our support channels, including wellbeing information where you share it in support conversations.
How we collect data
- Directly from you when you register, verify your identity, place bets, make deposits or withdrawals, or communicate with us.
- Automated collection during your use of the Website, including usage patterns and device information via cookies and similar technologies.
- From third parties and publicly available sources as permitted by law, for example for identity verification, fraud prevention, or compliance purposes.
Purposes and legal bases for processing
We process your personal data for purposes including providing and administering our services, ensuring security, complying with legal obligations, and conducting business development. The legal bases we rely on include contractual necessity, legitimate interests, compliance with legal obligations, consent, and, where applicable, protection of vital interests.
- To perform contracts: verify identity, create and manage your account, process transactions, provide customer support.
- To comply with legal obligations: anti-money-laundering, responsible gaming duties, tax reporting, and financial crime prevention.
- For legitimate interests: risk assessment, fraud prevention, system improvement, and business analytics.
- With your consent: processing for marketing communications, personalized offers, and certain analytics where required.
- Vital interests: processing necessary to protect your life or safety where relevant in emergencies.
Sharing and international transfers
We may share your personal data with:
- Service providers and processors that support our operations (identity verification, payment processing, IT services, customer support).
- Other entities within our corporate group where necessary for internal operations, analysis, or regulatory compliance.
- Regulators, law enforcement, and other authorities as required by applicable law or to respond to lawful requests.
Where transfers occur outside the European Economic Area or other jurisdictions with data protection regimes, we implement appropriate safeguards to protect your data in accordance with applicable law and regulatory standards.
Data retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Policy and to comply with legal obligations. In general, data will be retained for a minimum period of five (5) years after the termination of the customer relationship, unless a longer period is required or justified by applicable law, legal process, or regulatory obligations (for example, AML, taxation, or gambling-safety obligations).
Data security
We implement technical and organizational measures designed to protect your data against loss, misuse, and unauthorized access. Key controls include:
- Encryption in transit using SSL/TLS with the strongest practical protocol version supported by your browser.
- Encryption at rest where technically feasible, with strong cryptographic standards.
- Access controls limiting data access to personnel with a legitimate need to know.
- Regular security assessments, anomaly monitoring, and incident response protocols.
We require that connections to our services meet minimum security standards, including robust encryption, and we monitor for and respond to security incidents in a timely manner.
Your rights
You have rights under applicable data protection laws, including:
- Right of access: request a copy of your personal data we hold.
- Right to rectification: correct inaccurate or incomplete data.
- Right to erasure: request deletion of data where legally permissible.
- Right to restriction of processing: limit processing in certain circumstances.
- Right to data portability: receive your data in a structured, commonly used format.
- Right to object: oppose processing based on legitimate interests or for direct marketing.
- Right to withdraw consent: revoke consent without affecting the lawfulness of processing based on prior consent.
- Right to lodge a complaint: file a complaint with a supervisory authority if you believe your rights have been violated.
To exercise any of these rights, contact our privacy team via the channels described on the Website or through your account’s privacy settings where available. We will respond in accordance with applicable law and provide information about the steps to exercise your rights.
Direct marketing and consent
Where we process your data for marketing purposes, the lawful basis is typically consent. You may withdraw consent or unsubscribe at any time by using the opt-out options provided in communications or by updating your account preferences. If you withdraw consent, processing conducted on the basis of that consent will cease where required by law.
Cookies and tracking technologies
We use cookies and similar technologies to operate and improve the Website, analyze usage, and tailor experiences. You may adjust your browser settings to refuse cookies; however, certain features may then be unavailable. A separate Cookies Notice is accessible within the Website for further details on categories of cookies and purposes.
Children’s privacy
The Website is not intended for, and does not knowingly collect data from, individuals under 18. If we become aware that a child has provided data without verifiable parental consent, we will take steps to delete that data promptly and, where applicable, terminate the related account.
Changes to this policy
We may update this Policy from time to time. The latest version will be posted on the Website, and where required by law, we will provide notice of material changes. Continued use of the Website after any changes indicates acceptance of the updated Policy.
How to contact us
For questions about this Policy or to exercise your rights, please reach out via the privacy contact options on the Website or by using the contact details provided on the site. We will respond in a timely manner in accordance with applicable law.