Purpose and Scope
Fg66 provides a framework for responsible gambling designed to protect players, prevent underage participation, and offer avenues for support and self-regulation. This policy governs all Fg66 gaming services and affiliated products, including account access, promotions, and related communications.
Protection of Minors and Age Verification
Fg66 prohibits participation by individuals below the applicable legal age in the player’s jurisdiction. We implement age and identity verification prior to account activation and on a risk-based basis thereafter. Verification may require documentary evidence, such as a government-issued ID or other official records. If verification cannot be completed satisfactorily, access to services will be suspended until compliance is achieved.
Responsible Behaviour and Self-Assessment
Players should view gambling as entertainment, not income. We provide guidance to help users recognise potential problem gambling indicators, including persistent time expenditure, spend that exceeds personal budgets, neglect of personal or financial responsibilities, and continued play despite negative consequences. Should concerns arise, players are encouraged to reduce activity or pause play pursuant to their own assessment and available tools.
Self-Limits and Budgeting Tools
Fg66 offers configurable self-limit controls to assist responsible play. Players may request the following limits by written instruction to [email protected]:
- Deposit limits (daily, weekly, monthly)
- Loss limits (daily, weekly, monthly)
- Session duration limits
Limit changes: reductions take effect immediately upon processing. Increases may be subject to a cooling-off period set by policy. Changes to limits are not retroactive to existing activity. Players may review or amend limits at any time by contacting Support.
Cooling-Off and Self-Exclusion
To take a break from gambling, players may request cooling-off or self-exclusion. The minimum cooling-off period is seven (7) days. Self-exclusion may be selected for a period of 24 hours or longer, up to a maximum defined by policy, and cannot be canceled during the active exclusion window. During self-exclusion, access to the account and associated services is blocked promptly upon approval. If a withdrawal is pending at the time of initiation, players should request withdrawal before the start of the exclusion period to ensure funds are returned in a timely manner. Upon expiry, reactivation requires a new request and confirmation from Support.
Help and Support Channels
For assistance with responsible gambling tools or concerns about a gambling pattern, contact Fg66 Support at [email protected]. We also reference established, independent organisations for guidance and support, including Gamblers Anonymous, Gambling Therapy, and the Global Gambling Guidance Group (G4). These organisations provide confidential resources and, where applicable, self-help frameworks for individuals seeking to address gambling-related problems.
Education, Warnings, and Safe Practices
Fg66 communicates that gambling is not a guaranteed source of income and carries risk of loss. Players should only gamble with funds they can afford to lose and should avoid chasing losses. We advise setting aside funds for essential living expenses before engaging in any gaming activity and maintaining realistic expectations regarding outcomes. Regular review of time spent and funds committed is encouraged.
Identity, Privacy, and Compliance
We undertake ongoing identity and compliance checks in accordance with applicable laws to prevent underage access and to protect player data. Access to services may be restricted or terminated for non-compliance, including misrepresentation of age or identity.
Documentation and Record Keeping
Fg66 maintains records of self-regulation actions, limit configurations, and self-exclusion requests in a secure manner for audit and compliance purposes. Information retained is used solely to administer responsible gambling measures and to fulfil legal obligations.
Reactivation and Review
Reactivation of a self-excluded or cooled-off account requires a new request to Support, review by compliance staff, and confirmation to the player. We reserve the right to confirm identity and assess risk before reinstating access.